Updates Regarding Your
Tonic Craft Kit Subscription

To Our Wonderful Tonic Craft Kit Subscriber Community

 

You have hopefully seen our recent communications regarding the situation at our US warehouse, and the current temporary closure of our US-based website. As a result of this ongoing business interruption, we have been working on various solutions to continue delivering the Tonic Studios products you love - including your Tonic Craft Kit, via our UK-based warehouse instead.

 

We have sent a few emails to our subscribers recently with updates throughout this situation, and have made them available below in their entirety in case you didn't receive your copy for any reason.

Read the Emails
Title

What is happening with my subscription while the website is offline?

As of right now, we have frozen all Kit subscriptions on the US website, as our US warehouse is unable to process and fulfill orders while this business disruption continues.

 

In order to continue delivering our products, including our monthly Tonic Craft Kit, we have enabled shipping to US addresses from our UK website/warehouse. We have also replicated your TCK discount on our UK website, so that you can continue to shop with your subscriber benefit.

I want to continue receiving my kit subscription, what do I need to do?

In order to continue receiving your kit subscription, you will need to purchase a new subscription on our  UK website. We had hoped to be able to migrate your details from the US site to the UK but while working with our subscription partner to complete this operation, we ran into an issue moving your payment method - banking security regulations are prevented us from completing this part of the operation.

 

You can purchase a new subscription here

Get Your Happy Bee Day Kit!

Payment for my kit was processed on the US website on August 5th, what will happen with that? 

We had paused your August subscription from processing on the US website. This was a manual process that we were applying, and unfortunately a few accounts slipped through, including yours. This has meant that your order processed on the US website on 5th August. Please rest assured: you will be receiving your kit!

 

You may have noticed that the title of the kit on your order is incorrect, and still displaying last months kit title Aged to Perfection. Please rest assured this is just a title, you will not be receiving a duplicated kit, and will correctly receive the new Happy Bee Day kit launched this month.
 

We are working through despatching your kits now, and will add tracking details to your order so that you can track your delivery on its way to you.

I don't want the Happy Bee Day Kit, what should I do?

If you do not want to receive the Happy Bee Day Kit, then do not sign up for a new subscription yet. When you purchase a subscription, we immediately send you the currently available kit on completion of your purchase.

 

In this scenario, you should wait until we launch our next kit (on September 1st) and start your subscription then.

If I start a subscription on the UK website, will I still be able to skip kits I don't want?

Yes! Both the US and UK website use the same application to run the subscription process, so this will be very familiar to you - you will simply be managing your subscription on the UK website, rather than the US.

Will I lose my TCK discount since my subscription is frozen on the US website?

For everyone who has an active subscription on the US website at the time we froze subscriptions there, we have honoured your discount on the UK site. That won't change, regardless of you re-subscribing on the UK site or not.


We are trying to make this whole situation as easy as possible for customers, within the limits of the tools we have available to us. We don't want anyone to miss out on their TCK discount, or not be able to get a kit if they want one.

Am I guaranteed a kit before I resubscribe on the UK website?

In terms of a kit being held for you, when we release kits each month, we will hold back enough to ensure that any US subscriber who wants one and hasn't yet transferred their subscription, will be able to get one.


We are trying to make this whole situation as easy as possible for customers, within the limits of the tools we have available to us. We don't want anyone to miss out on their TCK discount, or not be able to get a kit if they want one.

Last updated: August 10th 2026