If you think you may have placed an additional order by mistake, email us at firstname.lastname@example.org where we can cancel the duplicate order or update your order details.
Tonic craft kit faq/shipping
IV'E ORDERDED TWO KITS BY MISTAKE, CAN YOU HELP?
DO I NEED TO HAVE AN ACCOUNT TO PURCHASE?
You do not need an account to proceed to checkout, as this can be done as a guest, however, in order to check the status of your order or to amend any subscriptions, you will need an account to gain access.
Setting up an account is simple and can be done following the placing of your order, at which time you'll receive an email requesting you ‘activate’ your account. Simply click the link in the email and choosing your password to create your account. Check your spam folder if you can see it in your in box.
You can also create an account using your Facebook account via our social login option.
CAN I LOGIN USING MY FACEBOOK OR GOOGLE ACCOUNT?
Yes, to create an account you can use an email or use the login details for one of your favourite social media sites such as Facebook. For example, click the Facebook bar under the ‘Create account’ page and follow the instructions. From now on if you are logged into Facebook, you don’t need to login again to this site. At the checkout you will need to confirm your address but this will be saved for future use.
I WISH TO RETURN MY TONIC CRAFT KIT?
If you are unhappy or wish to return your Tonic Craft Kit, contact customer support with the reason for the return and if eligible we will give you details for the next step
MY TONIC CRAFT KIT IS DAMAGED OR SOMETHING IS MISSING?
If your Tonic Craft Kit arrives damaged or in an unusable condition or if a product from the kit is missing, contact customer service as soon as possible with information on which items are affected and we'll have a replacement sent as soon as we can.
I FORGOT MY PASSWORD, CAN YOU HELP?
Contact us customer support and we will send you an email to change your password.
HOW TO CHECK/UPDATE MY SUBSCRIPTION?
Once you have checked out AND created your account by activating it via the welcome email, you can login at any time and click ‘Account’ on the menu bar.
On the account screen, click on 'MANAGE SUBSCRIPTION' under the ‘ACCOUNT DETAILS’ heading on the right hand side. On that page, you can make changes, amend payment details and cancel your subscription.
You can amend your delivery address through your account be logging in and visiting the managing subscription section. We would need the address to be updated before the end of the month in order for us to process your order with the updated delivery address, for more information contact customer support
WHEN WILL MY KIT ARRIVE?
Kits are dispatched after the 30th of each month, they should arrive with you 7 days in the UK or 20 days outside of the UK after dispatch. If your kit has not arrived within this time frame, contact customer support and we'll do our best to help. Overseas deliveries can take longer.
WHAT PAYMENT METHODS CAN I USE?
You can purchase your Tonic Craft Kit using Visa/Credit/Apple Pay/Mastercard/American Express.
WHEN WILL PAYMENT LEAVE MY ACCOUNT?
As a monthly subscriber, your first payment will be taken at the point of purchase. Payment will then leave your account on the 30th of each month that follows. Your subscription will then auto-renew each month without any need to resubscribe.
Quarterly subscribers will make a one-off payment for three months in advance at checkout. Your quarterly subscription will then auto-renew on the 30th of the fourth month as a single payment for the next quarter. If payment has not been taken by the 2nd day we will notify you via email.
HOW AM I CHARGED?
Your payment will be on the last day / First day of the month.
HOW DO I MANAGE MY SUBSCRIPTION?
Managing your details is easy. To check which subscription you are on, to cancel your subscription, to check payments or invoices simply check your account page and click the 'Manage Subscription' text of the right hand side.
DO YOU HAVE ANY INSPIRATION?
With each launch we release step by step designs and makes from our team of inspirational crafters. Each kit has its own page on this website to collate all the wonderful designs they make and we will encourage other Kit owners to share on our Tonic Live Chat page to really get the most of out of it.
HOW DO I UPDATE/CHANGE MY PAYMENT DETAILS?
If you wish to update your payment details, login to your Tonic Craft Kit account and visit your subscription settings. There you will find an option to update your payment details.