Recent Communications Regarding
Tonic Craft Kit Subscriptions

We have sent a few emails to our subscribers recently with updates throughout this situation, and have made them available below in their entirety in case you didn't receive your copy for any reason.

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23rd July - Sent to all customers

An Important Update Regarding Your Tonic Craft Kit Subscription

As you will no doubt be aware by now, our operations in the US have been significantly impacted in recent months. Our US-based website remains offline while the team work through the process of recovery and restoration in the warehouse, following a recent fire.

 

As a result of this ongoing situation, we have had to find alternative solutions to continue getting products into the hands of our loyal US customers, and this includes our monthly Tonic Craft Kits.

Starting with the kit shipping August 3rd, your kit subscription will be processed on our UK website, and will despatch from our UK warehouse.

 

We have provided an FAQ below that covers how this will work, any changes as a result, and what you need to do next.

 

How Will This Affect My Subscription?

Your Tonic Craft Kit subscription, including history, shipping address and payment methods, will be transferred to our UK-based website in order to continue fulfilling your monthly craft kit orders.

Will There Be Any Changes To The Price Or Shipping Cost?

We have fixed the price of your kit subscription to $32.99 on the UK website, regardless of current £ - $ currency exchange rates.

 

Shipping for your kit subscription only is also set at a flat rate of $9.99. Adding any additional kit-exclusive products will revert your subscription order to our standard weight-based shipping cost.

 

You will not be charged state sales tax on any order placed on the UK website. Any tariffs impacting your Tonic Craft Kit will be charged at the time your subscription order processes; these charges are subject to change as customs duty rates are outside our control.

Your subscription order is shipped using a delivered duty-paid service, so that your kit arrives without any unexpected customs fees upon delivery.

 

What Do I Need To Do?

To continue receiving your kit, please ensure that your shipping address and payment method are updated in your account before 12pm ET on Monday July 27th. At this point, we will be disabling the subscription management pages on the US website, to allow our team to complete the migration to the UK website.

 

Once the migration is complete, you will be able to continue to manage your kit subscription on the UK website in exactly the same way you did previously.

 

If you are unable to log in to your account on the UK website for any reason, please use the Forgot Your Password? option on the login screen, to reset your login credentials.

 

Can I Add Extra Items To My Subscription?

Yes! When we showcase the upcoming kit to our subscribers on the 20th of each month, this also opens the period to add any extra kit-exclusive items to your upcoming shipment.

 

How Long Will It Take To Receive My Kit?

The UK team have been shipping orders to the US over the past several weeks, and on average it is taking 10-14 days for orders to be delivered once despatched from the warehouse.

 

Will I Still Receive Previews Of The Kit Contents?

Absolutely! On the 20th of each month, we will send you an email previewing the upcoming kit theme and contents. Make sure you're subscribed to our email marketing list to receive this email!

We have also added a subscriber-only page on our website where you can preview the kit, and access the official videos before they are made public.

 

What If I Want To Cancel My Subscription?

If you wish to cancel your kit for now, then please log in to your account management page on the website before 12pm ET on Monday July 27th and make the changes. At this point, we will be disabling the subscription management pages on the US website, to allow our team to complete the migration to the UK website.

 

Once the migration is complete, you will be able to continue to manage your kit subscription on the UK website in exactly the same way you did previously.

 

Thank you for your continued patience and support as we navigate this challenging time. If you have any additional questions or queries about this process, please do not hesitate to reach out to our Customer Support Team, who will be happy to assist you.

 

We are so grateful to have you as part of our Tonic Community, and look forward to continuing to craft with you!

Happy Crafting!

31st July - Sent to all customers

Good evening!

 

Following our email dated 23rd July, in which we advised of the changes we are making in order to continue providing your monthly Tonic Craft Kits, we have a further update on this process for you.

 

We are working through moving your subscription over to the UK website, and have hit a small snag in relation to the payment processing. Rather than rush it, we've moved your August renewal back by a few days. (This only applies if you have not skipped the upcoming kit charging on 1st August!)

 

What this means for you: Your card won't be charged tomorrow 1st August as it normally would, your renewal will now go through early next week. You may receive a further communication from our subscription provider prior to payment being taken.

 

Your kit is safe: If you haven't skipped this months' kit, your August box is reserved and will be shipped out to you next week. The only thing moving is the date the payment goes through.

 

There's nothing you need to do: No need to update your details or re-enter anything. We'll take care of it all at our end.

We sincerely apologise for this small delay. We'd rather take a couple of extra days and get this right than risk anything going wrong with your subscription.

 

We will be in touch again, once this entire process is completed, with all the new links you need to continue to manage your kit subscription.

 

Thank you as always for your continued patience while we work through this process, and for being a valued member of our craft community!

Tonic Studios

7th August - Sent to customers with a kit order on US website dated 5th August 

Your August Tonic Craft Kit Subscription Has Been Processed

Hello!

You have hopefully seen our recent communications regarding the situation at our US warehouse, and the current temporary closure of our US-based website. As a result of this ongoing business interruption, we have been working on various solutions to continue delivering the Tonic Studios products you love - including your Tonic Craft Kit, via our UK-based warehouse instead.

 

When we last wrote to you, we advised that we were in the process of moving your kit subscription to the UK to be able to continue delivery of your kit, and had paused your August subscription from processing on the US website. This was a manual process that we were applying, and unfortunately a few accounts slipped through, including yours. This has meant that your order processed on the US website on 5th August. Please rest assured: you will be receiving your kit!

 

You may have noticed that the title of the kit on your order is incorrect, and still displaying last months kit title Aged to Perfection. Please rest assured this is just a title, you will not be receiving a duplicated kit, and will correctly receive the new Happy Bee Day kit launched this month.

 

We are working through despatching your kits now, and will add tracking details to your order so that you can track your delivery on its way to you.

 

In order to continue receiving your kit subscription beyond this month, you will need to manually update your details on our UK website. We will send you a further email once it is time to do this, including full instructions, so that you do not end up with multiples of the same kit in error. Please do not start a new subscription on the UK website before we contact you, as you will receive the Happy Bee Day kit again if this is done too soon.

 

If you have any questions at all, please do contact our Customer Service team so we can assist you! You can email us at: support@tonic-studios.com

 

Thank you so much for your continued patience, support and well wishes through this process. Our hope is still to resume shipping within the US once the warehouse is operational again, and we continue to work towards this aim.

 

Happy Crafting!

Tonic Studios

7th August - Sent to customers not included in the above

Details On How To Continue Your Tonic Craft Kit Subscription

Hello!

 

You have hopefully seen our recent communications regarding the situation at our US warehouse, and the current temporary closure of our US-based website. As a result of this ongoing business interruption, we have been working on various solutions to continue delivering the Tonic Studios products you love - including your Tonic Craft Kit, via our UK-based warehouse instead.

 

When we last wrote to you, we advised that we were in the process of moving your kit subscription to the UK website to be able to continue delivery of your kit, and had paused your August subscription from processing on the US website while we completed this process.

 

While working with our subscription partner to complete this operation, we ran into an issue moving your payment method from the US site to the UK site - banking security regulations are preventing us from completing this part of the operation.

 

As a result, we have not been able to fully migrate your subscription, and you will need to complete this process on the UK website to continue receiving your Tonic Craft Kit. We have provided full details below on how to complete this process, please follow them carefully to ensure we are able to despatch your kit to you. If you have any issues at all, please do not hesitate to contact us, and we will be happy to assist!

 

How To Add Your Subscription On The UK Website

* First, head to the website, and add the Monthly Subscription to your cart:

Tonic Craft Kit Subscription
* Complete your check out as usual, ensuring that you use the email address associated with your account. Your new subscription is now up and running!

* We will ship your kit, using our delivered-duty paid shipping service, so you will not receive any further customs charges on delivery.

* You can manage your new subscription account on the UK website, in exactly the same way you did previously - simply log in using the account option on the menu.
* If you are unable to log in to your account on the UK website, simply use the Forgot Your Password link on the login screen to reset your password.

* You will be able to add additional kit-exclusive products (when available) to your subscription, through your account portal.

 

If you have any difficulty with this process at all, please do contact our Customer Service team so we can assist you! You can email us at: support@tonic-studios.com

 

As a reminder, we have set the price for the kit on our website at $32.99 (regardless of the current exchange rate) with shipping also set at $9.99 for your kit only. If you choose to add any additional kit exclusive products to your delivery, your order will revert to the standard, weight-based shipping rates based on the total weight of the goods in your order.

 

There will not be any state taxes applied to your order, since we are a UK-based entity and are not required to charge them, applicable US duties will be applied at the time you process your order for the subscription so that you are aware of these charges.

 

Thank you so much for your continued patience, support and well wishes through this process. Our hope is still to resume shipping within the US once the warehouse is operational again, and we continue to work towards this aim.

 

Happy Crafting!

Tonic Studios

Last updated: August 10th 2026