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STATUS

GREEN

- Staff levels are enough to handle order capacity.
- 99% Orders are dispatched within 1-3 days of receipt.
- Couriers are operating at a normal capacity.

What you should expect:
- Orders dispatched within a maximum of 72 hours of receipt. In most cases however it will be 24-48 hour dispatch.

- USA orders are delivery 2-5 days after dispatch depending on your location.

GREEN

- Staff levels are enough to handle order capacity.
- 99% Orders are dispatched within 1-3 days of receipt.
- Couriers are operating at a normal capacity.

What you should expect:
- Orders dispatched within a maximum of 72 hours of receipt. In most cases however it will be 24-48 hour dispatch.

- USA orders are delivery 2-5 days after dispatch depending on your location.

AMBER

- Staff levels are lower and orders may take longer.
- 99% of orders are dispatched within 7-10 business days of receipt.
- Couriers are operating at a reduced capacity.

What you should expect:
- Orders will be delivered 2-5 days after dispatch depending on your location.


RED

- Staff levels are low and orders delayed significantly.
- Orders are taking over 10 days to dispatch.
- Couriers are operating at a reduced capacity.

What you should expect:

Full details will be given in a red light situation.